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Contact Love Meter if Google sign-in repeatedly fails, the Profile page does not load after successful authentication, or an owned private reading appears unavailable. Use the same email account connected to Love Meter whenever possible. Describe the browser, device, approximate time, and exact step where the problem occurred. A screenshot may help if it excludes private browser data and unrelated personal information.

Love Meter support will never ask for your Google password, session cookie, one-time code, or full authentication response. Contact Love Meter only through the published contact@lovemeter.xyz address, and be cautious of anyone claiming they can recover an account through a private message. Account ownership checks may be required before Love Meter discusses private readings, credits, results, or deletion requests.

Contact Love Meter when a completed Stripe or PayPal payment did not add the expected credits, a checkout returned to the wrong reading, or the displayed purchase does not match your receipt. Include your Love Meter account email, payment provider, approximate purchase time, currency, amount, and provider transaction reference. Do not send a complete payment card number or PayPal password.

Love Meter sells one-time credit packs and does not operate subscriptions. If a bank statement appears to show a recurring Love Meter charge, contact Love Meter with a redacted statement and also contact the payment provider. Credits used for a failed AI generation should be returned automatically; if the balance does not recover, include the reading token so Love Meter can inspect the idempotent charge and refund records.

Contact Love Meter to ask what account-linked information is held, request correction where applicable, report an unexpected public field, or request deletion assistance. Signed-in users can delete their account from Profile, which removes account-linked credits, private inputs, readings, and database photo records. Contact Love Meter if the self-service control cannot be used or if local law provides an additional right.

For a privacy request, contact Love Meter from the account email and state the specific action requested. We may need to verify identity before disclosing or deleting private data. Do not attach identity documents unless Love Meter specifically explains why verification is necessary and provides a suitable process. Public result pages contain limited share fields, while raw names, questions, photo keys, and complete reports remain private.

Contact Love Meter promptly if you believe a photo was submitted without permission or produced a result that crossed the visual-analysis boundary. Include the account email, approximate analysis time, and result token if available. Do not resend the photograph unless Love Meter support confirms that it is necessary, because the service does not retain a server-side copy to inspect.

Love Meter by Photo sends base64 image data directly for analysis and may keep a browser-only IndexedDB copy for up to 24 hours. The model is instructed to discuss color, composition, visible style, and atmosphere only. Contact Love Meter if an output appears to infer loyalty, personality, identity, true feelings, or future behavior so the prompt and safeguards can be reviewed.

Contact Love Meter when a fixed result changes unexpectedly, a FLAMES elimination step looks wrong, a Love Oracle time boundary appears incorrect, a share card is clipped, or a mobile control is difficult to use. Include exact input only if you are comfortable sharing it privately. For deterministic tools, the algorithm version and public token can help Love Meter reproduce the issue without publishing the original names or question.

Feature suggestions are welcome. Contact Love Meter with the problem you want to solve rather than only a proposed button. Explain who benefits, what happens today, and what a successful experience would look like. Love Meter prioritizes clear boundaries, privacy, accessibility, mobile usability, and a useful free result. Suggestions that turn entertainment output into surveillance, certainty, or consequential judgment will not fit the product.

After you contact Love Meter, the message is reviewed and routed by topic. Some issues can be answered with documentation, while account and payment questions may require verification against private records. Complex provider issues can take longer because Love Meter may need to compare webhook, payment, credit, or model status. Sending one complete message is usually more effective than sending repeated partial messages.

Contact Love Meter again if material information changes or a reasonable time has passed without a response. Keep the original subject line so the conversation remains connected. Love Meter cannot provide relationship counseling, emergency intervention, medical advice, legal advice, or predictions through support. For urgent safety concerns, contact an appropriate local professional or emergency resource rather than waiting for Love Meter support.